Diagnose a Faulty Broadband Connection

Why is my Internet  cable connection fails so often?
First, update your security programs (antivirus, antispyware, firewall and others). Then scan your system to see if you have a virus or spyware. If a malware in your PC has become a zombie, your Internet connection might be overloaded with illegal activities and hidden. An infected computer could completely block access to the network.

If it determines that your PC is free of malicious programs, run a command 'ping' in your connection to verify that the network will hear. Select Start • Run, type command / k ipconfig, and press. The resulting table shows the settings of your network, which correspond to the IP address of your computer.

At the command prompt, type ping ipaddress below, where 'ipaddress' is the number that appears after 'IP Address'. Click to see a number of responses along with a list of statistics on ping in milliseconds. If the ping fails (displays the message "Destination host unreachable"), the problem is the network adapter, or the connection between the PC and the router. Type exit and then to close the window.

One possible solution would be to restart the router, modem, or the first device that connects to the cable from the wall. If the box has a power button, unplug it, wait a minute, then reconnect the power, restart your PC and see if the problem persists.

Another possible cost effective solution is to swap cables. Change one by one the cables connecting your PC to the network boxes to see if the responsible for the failures is a bad cable.

If all the computers on the network lose Internet access simultaneously (and you have determined that the fault is not a malicious program), the problem is not Windows, PC hardware, cables, or Wi -Fi (if available). But if a single computer on the network loses access, the source of the problem could well be one of those components.

If you use a Wi-Fi network, verify the connection strength of your wireless card (almost all cards put an icon indicator in the system tray). If the signal is weak, remove from the signal path of any obstructions (such as plants or collections of CD) or your PC closer wireless transmitter.

If all your equipment works well, call the technical support department of your ISP. If your ISP did not submit a cable modem or the router, you may also have to call the manufacturer. (Navigate to find.pcworld.com/49720 to see Michael Desmond suggestions for dealing with technical assistance).